Lost & Found Mumbai Airport (CSMIA) – How to Retrieve Your Lost Items

A step-by-step guide to Mumbai Airport Lost & Found and how ParcelGo helps you get your valuables back, even if you’ve already travelled to another city or country.

Lost something important at Mumbai Airport?

Passport, laptop, jewellery, handbag, documents – it happens more often than you think. The panic is real, especially once you’ve already left Mumbai or flown to another destination.

This page explains how Chhatrapati Shivaji Maharaj International Airport (CSMIA) Lost & Found works, how to contact the airport directly, and how ParcelGo can help you collect and courier your lost items safely to your home or office, anywhere in India or worldwide.

1. How Mumbai Airport Lost & Found Works

When you lose something inside the airport terminal (security, check-in, immigration, boarding gate, lounges, washrooms etc.), the item is usually handed over to the airport authority’s Lost & Found department.

At CSMIA, all found items are recorded, tagged and kept in secure storage. To hand over an item, the airport requires:

Correct description of the lost item
Date, time and place where it was likely lost
Your travel details (airline, flight number, boarding pass etc.)
Proof of identity and, when needed, proof of ownership

In many cases, the airport will ask you to visit the Lost & Found counter in person to identify and collect your belongings.

2. Official Lost & Found Contact Details – Mumbai Airport (CSMIA)

📞 Mumbai Airport Lost & Found – Contact Numbers

24×7 Airport Helpline (All Terminals): +91 22 6685 1010
Terminal 1 (Domestic) Lost & Found: +91 99301 44272
Terminal 2 (International & Domestic) Lost & Found: +91 96190 50580 / +91 88799 92371

✉️ Email for Lost Property at Mumbai Airport

Email: csmia.lostproperty@adani.com

When writing to them, include details like your full name, contact number, flight number, date of travel, terminal, a clear description of the lost item, and any unique identifiers (colour, brand, serial number, tag, etc.).

📍 Lost & Found Office Locations at CSMIA

Terminal 1 (Domestic): Lost & Found office near the Airport Police Station in the departures area.
Terminal 2 (International & Domestic): Lost & Found office at the Ground Transportation Lobby (Level 1).

Important: The airport generally does not courier or ship items directly to passengers. Items are expected to be collected in person by the passenger or a properly authorised representative.

3. Can Someone Collect My Lost Item From Mumbai Airport on My Behalf?

Yes. If you cannot come back to the airport, you can usually authorise someone else to collect the item for you. This person must carry:

Copy of your passport or government ID
Copy of your boarding pass / e-ticket
Authorisation letter from you, permitting them to collect the item
Their own original photo ID

The airport staff will verify all documents before releasing the item. Different terminals or counters might have slightly different procedures, so it’s always a good idea to confirm the exact requirement over phone or email first.

            Where ParcelGo comes in:

            If you don’t have friends or family in Mumbai, or they’re unable to visit the airport,
            ParcelGo can act as your authorised representative – we coordinate documents, collect your item from
            Mumbai Airport Lost & Found and safely courier it to you.
        

4. How ParcelGo Helps Retrieve Lost Items from Mumbai Airport (CSMIA)

ParcelGo is an independent express logistics company with a legacy in courier and cargo services. We are not affiliated with the airport or any airline. We provide a specialised Lost & Found Retrieval & Delivery Service for passengers who have lost items at Mumbai Airport.

Step-by-step: Our Lost & Found Retrieval Process

Initial Enquiry
You contact us with details of your lost item, travel dates, terminal, airline and any reference number you may have received from the airport’s Lost & Found.
Verification & Feasibility
We guide you on how to contact Mumbai Airport Lost & Found (phone/email) to confirm if your item is located. In some cases, we can also assist you with this step, subject to the airport’s policies.
Authorisation Letter & Documentation
We share a simple template for an authorisation letter. You sign it and send it to us with your ID copy, ticket/boarding pass and any email confirmation from the airport.
Collection from Airport Lost & Found
Our team visits the relevant terminal at CSMIA with your documents, completes the formalities and collects the item after verification by airport staff.
Secure Packing & Courier Booking
Once collected, the item is safely packed as per its nature (documents, electronics, jewellery, etc.) and booked through a reliable express courier or cargo service.
Delivery to Your Doorstep
Your item is delivered to your home or office address, within India or overseas, depending on the service option you choose.

Typical use cases:

Passenger left Mumbai and realised their passport is at CSMIA Lost & Found.
Business traveller forgot a laptop or tablet at security check.
Family left behind documents, jewellery or handbags in the seating area or washroom.
Passenger transited through Mumbai and has already flown back abroad.

5. Approximate Timelines & Costs

The exact time and cost for retrieval and delivery can vary based on:

How quickly the airport locates and confirms your item
Terminal and access conditions on the day of collection
Destination city/country and service speed (express vs. economy)
Type of item (documents vs. electronics vs. valuables)

After you share your details, ParcelGo will:

Provide an estimated service fee for airport collection
Share courier options and charges for your delivery address
Give a realistic time estimate from collection to delivery

You only proceed once you are comfortable with the proposed plan and charges.

6. Important Notes & Disclaimer

ParcelGo is an independent logistics service provider. We are not part of CSMIA, Adani Airports, any airline or government department.
The airport’s Lost & Found decision is final – if they cannot trace your item or refuse release, we cannot override their decision.
We can assist with collection and delivery only after the airport confirms that the item has been found and is eligible for release.
Some items (like certain electronics, restricted goods or high-value valuables) may be subject to additional checks or documentation.

7. Frequently Asked Questions – Lost & Found Mumbai Airport

Q. I lost my passport at Mumbai Airport. Can ParcelGo help?

Yes, subject to the airport and immigration rules. First, you must report it to the airline/airport and, if required, to the local authorities. Once the passport is located and the airport confirms that an authorised representative can collect it, ParcelGo can help with collection and delivery, depending on your embassy/consulate’s guidance.

Q. I am now in another country. Can I still use ParcelGo?

Yes. Many of our customers have already flown out of India. We coordinate via email/WhatsApp, get the necessary authorisation, collect the item from CSMIA Lost & Found and send it to you by international express courier (subject to customs and airline regulations).

Q. What if the airport cannot find my item?

In that case, unfortunately, neither ParcelGo nor any service provider can proceed with collection. We can still guide you on how to follow up with the airport and airline, but the core requirement is that the item must be officially located.

Q. Is this service available only for Mumbai Airport?

ParcelGo is based in India and can assist with lost & found retrieval at multiple airports on a case-to-case basis. However, this page is specifically for Mumbai Airport (CSMIA). For other airports, please contact us with details.

Need Help Retrieving a Lost Item from Mumbai Airport?

Share your details with ParcelGo and our team will guide you through the process – from verifying your item at CSMIA Lost & Found to authorised pickup and secure delivery to your doorstep.

Chat with ParcelGo on WhatsApp

Or email us with “Lost & Found Mumbai Airport” in the subject line and details of your case.