ParcelGo Lost & Found Assistance
Lost at the airport? We retrieve, pack and ship your belongings—fast, reliable, worldwide.
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Fill this form—we will acknowledge instantly and contact you within 12–24 hours. You can also email: lostfound@parcelgo.co.in
Frequently Asked Questions – Lost & Found
Find quick answers to the most common questions about recovering lost items at airports through ParcelGo Lost & Found.
What is ParcelGo Lost & Found?
ParcelGo Lost & Found is a dedicated service that helps travellers recover items lost at airports. Once the airport lost and found office confirms they found your belongings ParcelGo assists in reuniting you with your property safely and efficiently.
Which airports does ParcelGo Lost & Found cover?
ParcelGo supports major global airports like New York JFK, Dubai, London Heathrow, Changi Singapore, as well as domestic airports in India including Mumbai Airport and Delhi Airport, with more locations being added as the service expands.
How do I report a lost item at the airport?
To report a lost item, visit the ParcelGo Lost & Found page, select your airport location, click “Report a Lost Item,” and submit the item details such as description, date, terminal, and contact information.
What information should I include in a lost item report?
Include the item description, brand, color, date and time lost, flight number or terminal location, photos if available, and your contact details along with the lost and found reference number.
How long does it take to hear back after reporting a lost item?
Response times vary by airport, but most travellers receive an update within 24 to 72 hours depending on submission volume and item processing.
Can I search for found items myself?
ParcelGo acts once your items are found by the airport lost and found. That's your first point of contact.
What happens after my lost item is found?
Once your item is matched, you will be contacted with instructions on how to collect it from the airport lost and found center or through an assisted return process.
What if my found item is valuable like a passport or laptop?
Valuable items such as passports, electronics, or jewelry are handled securely by airport authorities. ParcelGo coordinates with official teams to ensure safe recovery.
Is there a fee for using ParcelGo Lost & Found?
Yes. services such as assisted retrieval, packing and shipping include additional charges, communicated clearly before confirmation.
Can ParcelGo help if I lost something outside the airport?
ParcelGo specialises in airport lost & found. If your item was lost outside airport premises (taxi, hotel, metro), you may need to contact that service directly. We can guide you where possible.
How long do airports keep lost items?
Retention policies vary by airport. Most airports store lost items for 1 to 3 months, while valuable items may be kept longer. Reporting quickly increases recovery chances.
Will ParcelGo notify me of found item matches automatically?
Yes. After submitting your report, ParcelGo will notify you automatically via email or phone if a matching found item is identified.
How do I update my lost item report?
You can update your report by contacting ParcelGo support with your report ID to adjust item details, location information, or contact methods.
Why didn’t I get a match yet?
Not all items are immediately logged into airport systems. Some recoveries take several days or weeks depending on when the item is found and processed.
Who can I contact for more help?
You can contact ParcelGo Support (+91-89763-23555) through the details listed on the website. Providing your report ID helps the team assist you faster.